Technology Assistance Policy
The East Hampton Public Library offers free technology assistance to patrons as a public service. Library staff are available to help with the use of technology, library computers, and personal devices, to the best of their ability and as time permits. While all staff members have a basic familiarity with electronic resources, especially those owned by the library, their level of experience with the internet, web-based applications, and mobile devices may vary. Therefore, the assistance provided by each staff member may be limited. Additionally, during busy times at the library, staff may not be available for extended or in-depth support.
For those requiring more detailed assistance, library staff may suggest that the patron attend one of the library’s dedicated Tech Help programs, make a one-on-one appointment with another staff member, or refer patrons to additional resources such as online tutorials or technology manuals available in the library’s collection.
This service covers:
- eBooks/eReaders/apps (Libby and hoopla)
- Using library electronic resources (Library website, databases)
- Basic computer navigation
- Microsoft Office (Word, Excel, PowerPoint)
- Basic use of cellphones/tablets
- Navigating apps (how to find or use apps)
- General internet instruction
- Creating an email address
- Research beyond Google
We cannot assist with:
- Activities that are illegal or violate library policy (see policy link here)
- Repairing or fixing broken devices, apps, or email accounts
- Keyboarding, typing, or proofreading documents
- Entering sensitive information (e.g., credit card details, social security numbers, online banking, legal/medical forms)
- Extended sessions exceeding 30 minutes
- Taking possession of personal devices for troubleshooting or repairs. Patrons must retain their devices, as we are unable to store or hold them for any period of time.
Library staff reserve the right to decline a one-on-one session for any reason and at any time. Additionally, the library is not responsible for any damage to personal devices or any loss, alteration, or corruption of software, data, operating systems, or files resulting from this service. The library makes no warranty or guarantee regarding the technology assistance provided.
(Approved by the Library Advisory Board 4/7/25. Approved by the Town Council 4/8/25.)